Privacy Policy

Introduction

This Privacy Policy explains how ToldPrint™ collects, uses and protects personal information when you visit toldprint.com, create an account, contact us, subscribe to updates or place an order.

We process personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation where applicable.

Data controller: ToldPrint™, Greece, European Union. For privacy-related questions, contact info@toldprint.com.

Information We Collect

The information we collect depends on how you interact with our website. This may include your name, email address, shipping address, billing address, phone number, account details, order history, product preferences, customer support messages and any personalisation information submitted during checkout.

Payment information is processed securely by Shopify Payments or other selected payment providers. ToldPrint™ does not store full payment card details.

We also collect technical and usage information automatically, including device type, browser type, IP address, pages viewed, referral data, interactions with the website and cookie or similar technology identifiers.

Analytics and performance information may be generated through tools such as Shopify Analytics, Google Analytics or similar services, depending on the tools active on the website and your cookie choices.

In some cases, limited information may be received from third parties such as payment processors, shipping carriers, production partners, analytics providers, advertising platforms or social platforms when you choose to interact with them.

How We Use Personal Data

Personal information is used to process and fulfil orders, provide customer support, manage returns or refunds, send transactional communications, deliver products and respond to inquiries.

We may also use information to improve the website experience, understand product performance, prevent fraud, maintain website security, comply with legal obligations and enforce our Terms & Conditions.

With consent where required, information may be used to send marketing communications, personalise content, measure advertising effectiveness and support analytics or advertising tools.

Marketing, advertising and cookie preferences can be managed through Privacy Choices where available.

Legal Bases for Processing

We process personal data using appropriate legal bases depending on the purpose of processing.

• Contractual necessity — to process orders, deliver products, manage payments, provide customer support and handle returns or refunds.
• Legal obligations — to keep accounting, tax, consumer protection and compliance records where required.
• Legitimate interests — to maintain website security, prevent fraud, improve services, analyse basic business performance and protect our rights.
• Consent — for marketing emails, advertising cookies, non-essential analytics cookies and other optional processing where consent is required.

Data Sharing and Third Parties

Personal information is shared only where necessary to operate the store, fulfil orders, provide services, comply with law or protect our rights.

Service providers may include Shopify, payment processors, production and fulfilment partners, shipping carriers, analytics providers, email communication tools, customer support tools, fraud prevention services and security providers.

Production and fulfilment partners may receive the information needed to produce, pack and ship your order, such as name, shipping address, product details and order information.

We do not sell personal data. Information may be disclosed when legally required, in connection with a business transfer, to protect rights and security, or with your consent.

When personal data is transferred outside the EU or EEA, appropriate safeguards may be used where required, such as Standard Contractual Clauses or other legally recognised transfer mechanisms.

Cookies and Tracking Technologies

Cookies and similar technologies are used to enable essential website functionality, support checkout, remember preferences, improve performance, analyse site usage and support marketing activities where consent is given.

Essential cookies are required for core website and checkout functionality. Analytics and performance cookies help us understand how visitors use the website. Marketing cookies may be used to measure advertising or personalise content where consent is provided.

Cookie preferences can be managed through the cookie banner or at Privacy Choices where available.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, data portability and withdrawal of consent.

EU, EEA and UK residents may have additional rights under applicable data protection laws. Residents of certain U.S. states may also have rights to access, delete, correct or opt out of certain types of data processing, targeted advertising, sale or sharing of personal data where applicable.

These rights may be subject to legal limits, identity verification, retention obligations or exceptions required by law.

Requests can be submitted via Privacy Choices or by emailing info@toldprint.com.

Data Retention

Personal data is retained only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, fraud prevention, legal compliance and dispute resolution.

Order and accounting records may be kept for the period required by applicable tax and business laws. Marketing data is retained until consent is withdrawn or the information is no longer needed. Analytics data may be aggregated, anonymised or deleted after defined periods depending on the tool used.

Data Security

We use reasonable technical and organisational measures to protect personal information, including secure website infrastructure, encrypted connections, authorised payment processors and restricted access to customer information.

This website is hosted and operated through Shopify infrastructure and related commerce services. No online transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Users are encouraged to protect account credentials and contact us if they suspect unauthorised account activity.

Children’s Privacy

This website is not intended for children under sixteen years of age. If you believe that personal data from a child has been submitted, please contact us so we can review and delete it where appropriate.

Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will be posted on this page with the updated date. Significant changes may be communicated through the website or by email where appropriate.

Contact

For privacy-related questions, requests or complaints, contact us at:

info@toldprint.com
ToldPrint™, Greece, European Union

You may also have the right to contact your local data protection authority or consumer protection body depending on your country of residence.