Contact Told Print™
📧 Get in Touch
Have a question? We're here to help! Reach out to our support team and we'll get back to you as soon as possible.
Customer Support
For questions about orders, personalization details, product information, or general inquiries, contact our support team.
💡 Tip: For faster assistance, check our FAQ page first—you might find your answer instantly!
Order Inquiries
When contacting us about an existing order, please include the following information to help us assist you quickly:
📦 Order Number
Found in your order confirmation email (e.g., #1234)
👤 Full Name
The name used at checkout
📧 Email Address
The email used for your order
📝 Description
Brief description of your question or issue
For Returns or Quality Issues:
If you're reporting a damaged, defective, or incorrect item, please also include:
- Clear photos showing the issue (multiple angles if possible)
- Date of delivery (must be within 7 days for returns)
- Description of the problem (damage, defect, wrong item, etc.)
See our Returns & Refunds Policy for complete details.
Helpful Resources
Save time by checking these resources first:
📦 Track Your Order
Use the tracking number sent to your email. Check your spam folder or log into your account to view order status.
📏 Size & Fit
Visit our Size Guide for detailed measurements and fit recommendations.
🔄 Returns & Exchanges
Review our Returns & Refunds Policy for eligibility and process.
🚚 Shipping Info
Check our Shipping Policy for delivery times and costs.
🧺 Care Instructions
Learn how to care for your items on our Care Guide.
🔒 Privacy & Data
See our Privacy Policy and Privacy Choices.
Common Reasons to Contact Us
Here are some situations where you should reach out:
✅ Do Contact Us For:
- Order status updates or tracking issues
- Damaged, defective, or incorrect items
- Personalization corrections (within 2 hours of order)
- Product questions or recommendations
- Wholesale or collaboration inquiries
- Press or media requests
- Technical issues with the website
- Privacy or data requests
⚠️ Please Note:
- We cannot cancel orders after production starts
- Personalized items cannot be returned for buyer errors
- Size exchanges are not available for made-to-order items
- Shipping delays due to customs are beyond our control
See our Terms & Conditions for complete policies.
Business & Collaboration Inquiries
Interested in working with Told Print™? We welcome:
- Wholesale partnerships: Retailers interested in carrying our products
- Brand collaborations: Co-branded collections or limited editions
- Licensing opportunities: See our Licensing page
- Press & media: Product samples, interviews, or features
- Influencer partnerships: Check our Ambassador Program
Email us at info@toldprint.com with "Business Inquiry" in the subject line.
Quick Answers
Looking for instant answers? Check these popular pages:
⏰ Response Times
Standard inquiries: 1–2 business days
Urgent order issues: Within 24 hours
Weekend/holiday emails: Replied on next business day
We're closed on Greek public holidays. Response times may be longer during peak seasons (holidays, sales).
Connect With Us
Follow us on social media for updates, new releases, and behind-the-scenes content:
Note: For order-specific questions, please email us rather than messaging on social media for faster response.
We're Here to Help!
Your satisfaction is our priority.
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