Frequently Asked Questions

All ToldPrint™ items are made to order. Production typically takes 2–5 business days. Delivery times depend on your location.

United States: approximately 3–7 business days
Europe (EU and UK): approximately 4–9 business days
Canada: approximately 5–10 business days
Rest of world: approximately 7–14 business days

Orders are shipped from production facilities in the United States or Europe, depending on product availability and destination.

For full details, visit our Shipping Policy

Yes. We ship worldwide. Shipping costs and delivery times vary by destination.

More information is available in our Shipping Policy

Once your order ships, you will receive a tracking number by email. You can also track your order through your customer account.

If you need assistance, please contact us via our Contact page

We use carefully selected fabrics such as cotton, linen, and other quality materials sourced from responsible suppliers.

Each product page includes detailed material information and care instructions. Learn more on our Sustainability page

We recommend consulting our detailed Size Guide before ordering.

If you prefer a more relaxed fit, sizing up may be a good option. If you are unsure, feel free to contact us via our Contact page

Yes. Ethical production and responsible sourcing are core to ToldPrint™.

You can read more about our approach on our Sustainability page and About page

Non-personalised items may be returned within 14 days of delivery, provided they are unworn, unwashed, and in original condition.

Personalised or made-to-order items are final sale unless they arrive defective, damaged, or incorrect.

Full terms are available in our Returns & Refunds Policy

Please email info@toldprint.com with your order number and a brief description of the issue.

If the item is defective or incorrect, include clear photos. We usually respond within 24–48 business hours.

You may also contact us via our Contact page

We do not offer direct exchanges.

For eligible returns, you may place a new order in the correct size after completing the return process.

We strongly recommend reviewing our Size Guide before ordering

Machine wash cold with similar colours. Tumble dry on low heat or hang dry. Avoid bleach and harsh detergents.

Fabric-specific guidance is available in our Care Guide

Our prints are designed for long-term wear. Washing garments inside out and following care instructions will help preserve colour and detail.

Additional tips can be found in our Care Guide