Frequently Asked Questions

❓ Everything You Need to Know

Everything you need to know about ToldPrint products, shipping, and more.

📦 Orders & Shipping

How long does shipping take?

We ship worldwide. Production takes 2–5 business days, then delivery times vary by region:

  • USA: 3–7 business days
  • Europe (EU/UK): 4–9 business days
  • Canada: 5–10 business days
  • Rest of world: 7–14 business days

Orders ship from the USA or Europe, depending on availability and destination.

For more details, visit our shipping policy.

Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary by destination. Check our shipping policy for complete information on international delivery.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard. Need help? Contact us anytime.

👕 Products

What materials do you use?

We use premium organic cotton, linen, and sustainable fabrics sourced from ethical suppliers. Each product page lists specific material composition and care instructions. Learn more on our sustainability page.

How do I choose the right size?

Check our detailed size guide with measurements for each product. When in doubt, size up for a relaxed fit. Still unsure? Get in touch and we'll help you find the perfect fit.

Are your products ethically made?

Absolutely. All our products are ethically produced with fair labor practices and sustainable materials. We're committed to transparency in our supply chain. Learn more on our sustainability page and about us.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Return shipping is free within Greece. For full terms, see our returns & refunds policy.

How do I initiate a return?

Contact us at hello@toldprint.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours. You can also reach us through our contact page.

Can I exchange for a different size?

Yes! Exchanges are free and prioritized. We'll ship your new size as soon as we receive your return. Check our size guide to ensure the perfect fit next time.

🧺 Care Instructions

How should I wash my ToldPrint items?

Machine wash cold with like colors. Tumble dry low or hang dry. Avoid bleach and harsh detergents. For detailed care instructions by fabric type, visit our care guide.

Will the prints fade over time?

Our prints are designed to last for years. Follow the care instructions and wash inside-out to maintain vibrant colors. See our complete care guide for tips on keeping your ToldPrint items looking fresh.

Still have questions?

We're here to help!

Get in Touch