Privacy Policy

Introduction

This Privacy Policy explains how Told Print™ collects, uses, and protects personal information when you visit or make a purchase from toldprint.com.

We comply with the General Data Protection Regulation for EU and EEA residents and with applicable privacy laws in other regions.

Data controller: Told Print™, Greece, European Union

Information We Collect

Information is collected depending on how you interact with our website. This may include contact details such as name, email address, shipping and billing address, phone number, account details, order history, preferences, and personalisation information submitted during checkout.

Payment information is processed securely by Shopify Payments or other selected payment providers. Told Print™ does not store full payment card details.

We also collect technical and usage information automatically, including device type, browser, IP address, pages viewed, interactions, referral data, and cookie identifiers. Aggregated analytics data is generated through tools such as Shopify Analytics and Google Analytics.

In some cases, limited information may be received from third parties such as payment processors, shipping carriers, or social platforms when you choose to interact with them.

How We Use Personal Data

Personal information is used to process and fulfil orders, provide customer support, manage returns or refunds, and send transactional communications.

With consent where required, information may also be used to send marketing communications, measure advertising effectiveness, and improve the website experience.

Data is further processed to comply with legal obligations, prevent fraud, maintain security, and enforce our Terms and Conditions

Marketing preferences and advertising choices can be managed at Privacy Choices

Legal Bases for Processing

We process personal data on the basis of contractual necessity to fulfil orders, legal obligations for accounting and tax purposes, legitimate interests such as security and basic analytics, and consent for marketing communications and advertising cookies.

Data Sharing and Third Parties

Personal information is shared only with trusted service providers necessary to operate the business. These include payment processors, shipping carriers, print and fulfilment partners, analytics providers, email communication tools, and security services.

Print and fulfilment is handled through Printify and its network of providers, acting as data processors solely for production and delivery purposes.

We do not sell personal data. Information may be disclosed when legally required, in connection with a business transfer, to protect rights, or with your consent.

When personal data is transferred outside the EU or EEA, including to Shopify or Printify infrastructure, appropriate safeguards such as Standard Contractual Clauses are applied.

Cookies and Tracking Technologies

Cookies are used to enable essential site functionality, improve performance, remember preferences, and support marketing activities where consent is given.

Essential cookies are required for checkout and account functionality. Performance and analytics cookies help us understand site usage. Marketing cookies are used only after consent is provided.

Cookie preferences can be managed via the consent banner or at Privacy Choices

Your Privacy Rights

EU, EEA, and UK residents have the right to access, correct, delete, restrict, or object to processing of personal data, as well as to data portability and withdraw consent.

Residents of certain U.S. states may have rights to access, delete, correct information, and opt out of the sale or sharing of personal data or targeted advertising.

Requests can be submitted via Privacy Choices or by emailing info@toldprint.com

Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose. Order and accounting data is kept in accordance with legal requirements. Marketing data is retained until consent is withdrawn. Analytics data is aggregated or anonymised after defined periods.

Data Security

We use industry-standard security measures including encrypted connections, secure hosting on Shopify infrastructure, certified payment processors, and restricted internal access to personal data.

No online transmission is completely secure. Users are encouraged to protect account credentials.

Children’s Privacy

The website is not intended for children under sixteen years of age. If personal data from a child has been submitted, please contact us for deletion.

Changes to This Policy

This policy may be updated periodically. The last updated date will be revised, and significant changes may be communicated directly.

Contact

For privacy-related questions or requests, contact us at

info@toldprint.com
Told Print™, Greece, European Union